If you have questions about the execution of your order, rules of cooperation or you are interested in technical issues, please contact us.
The appropriate support department will be happy to answer your questions.
We are for you
MONDAY - FRIDAY
8:00–20.00 (CET – Central European Time)
+48 42 225 29 29
International Customer Coordinator
+ 48 668 212 906
+48 511 768 193
+ 48 42 225 29 29
Technical Sales Consultant
+48 508 937 089
FAQ : DESING IN ONE GO
I would like to order an individual abutment APOLLO and I will prepare the crown by myself from one design. Is that possible?
Yes, DESIGN IN ONE GO is a technology of simultaneous milling abutment and framework that gives the guarantee of the unchanged shape of product and design. The customer can prepare the framework on his own and APOLLO can mill the abutment at the same time.
What is the difference between milling the abutment in DESIGN IN ONE GO technology and milling the abutment with the use of premill?
To produce APOLLO abutment we are using the highest class industrial milling machine CNC dedicated to producing implant components. The process of production is fully automated and devoid of manual processing that guarantees implementation of product which shape reflects the design in 100%.
Do I have to take into account dedicated parameters in software (3Shape/Exocad) if I want to order simultaneous production of the abutment from the prepared design?
While preparing the design of abutment and framework DESIGN IN ONE GO it is necessary to include recommended parameters. Dedicated values that should be used in 3Shape and Exocad can be found in the “DESIGN IN ONE GO” tab.
FAQ : SCREW RETAINED WORKS
Is it possible to produce an “overdenture” bar from the level of implants?
Yes, in APOLLO we are producing screw-retained works from the level of implant and indirect abutment as well. The selection of appropriate solutions is tightly connected with clinical case and implant system constraints.
Can I design and order a 12-point bridge made of CoCr on 4 implants on system Straumann BL and Astra EV?
Yes, the list of available solutions and types of works is ready to download on www.apollocomponents.eu
Is it possible to choose the type of surface?
To meet our customers’ expectations we’ve created a possibility to define the type of surface. While placing an order in ORDER PORTAL the client can specify the type of retention surface in accordance with expecting effect, from high polish to deep retention. (HIGH POLISH/SATIN/STANDARD/RETENTION/DEEP RETENTIONS)
FAQ : 3D PRINTING
Can I outsource the implementation of the 3D model to ceramic veneered work on implants with soft tissue?
In APOLLO 3D PRINTING offer can be found orthodontic models, prosthetics models with soft tissue and surgical templates, and many more. The full range of our services is available in the 3D PRINTING tab.
Can I order a digital-analog for system Ankylos?
For the realization of implant works, we are using compatible digital analogs DAS also for system Ankylos. You can find a full list of available solutions in the “to download” tab.
In my work, I use non-engaging abutments. How I can guarantee to maintain the position in the patient's mouth?
The best solution in that cases is using printed positioning key LOCATOR JIG that provides transferring position of abutment against each other or adjacent tooth.
FAQ : CAD LIBRARIES AND SCANBODY
I have the original scan body for system Astra EV 4.2 can I use it to prepare the production file of abutment and send it to APOLLO?
To implement implant work in APOLLO digital protocol, SCANBODY APOLLO dedicated to a particular system is required. Recommended SCANBODY you can order on www.apollocomponents.eu
I am a dentist, I have an intraoral scanner, and I work on the Straumann system. Where I should start?
Clear protocol of realization digital work with the use of the intraoral scanner is located on the main page in the tab dedicated for dentists “If you are a dentist – click here”. Before preparing an intraoral scan it is necessary to equip yourself with recommended SCANBODY APOLLO dedicated to a suitable implant system.
I am a dental technician, I work on Exocad software, and I would like to design APOLLO individual abutments. What kind of libraries should I use?
The list of available libraries for 3Shape/Exocad can be found in the “to download” tab.